Here, we’ve gathered answers to the most frequently asked questions about our products and services. Whether you’re curious about Alkaline Water Ionizers, Hydrogen Water Generators, or have general inquiries, you’ll find valuable information and guidance below.
Alkaline Water has a higher pH level than regular drinking water, typically ranging between 7.5 and 9.5. It’s rich in beneficial minerals and helps neutralize acidity in the body.
An ionizer uses electrolysis to separate water into alkaline and acidic streams. The Alkaline Water is then enriched with essential minerals and antioxidants.
Yes, Alkaline Water can benefit plants by enhancing growth and pets by improving hydration. However, always consult with a veterinarian for pets.
The pH level can fluctuate due to changes in the source water’s mineral content or temperature. Regular maintenance and proper filter replacement help maintain consistent pH levels.
It’s best to drink Alkaline Water fresh, but it can be stored in a sealed glass container for up to 48 hours without significant loss of its properties.
Regular filter replacement and cleaning of the electrolysis chamber are essential. Most units have a self-cleaning function, but occasional manual cleaning may be needed.
Hydrogen Water is infused with molecular hydrogen, which acts as a powerful antioxidant. It can reduce inflammation, improve energy levels, and support overall health.
While both offer health benefits, Hydrogen Water focuses on delivering molecular hydrogen for its antioxidant properties, whereas Alkaline Water provides pH balance and mineral enrichment.
Hydrogen begins to dissipate from the water after 15-20 minutes. For maximum benefits, it’s best to drink it immediately after production.
Filters should be replaced every 6-12 months, depending on usage and water quality. Refer to your product manual for specific guidelines.
Yes, the antioxidant properties of Hydrogen Water can help reduce muscle fatigue and improve recovery times after exercise.
Yes, Hydrogen Water is safe for people of all ages and can provide health benefits for children, adults, and the elderly alike.
Regular cleaning depends on usage and water quality. Most units have a self-cleaning feature, but manual cleaning is recommended every few months.
While DIY installation is possible with our detailed guides, professional installation is recommended for optimal performance and to maintain your warranty.
Use tap water with a TDS level between 100-200 ppm for optimal ionization. If necessary, pre-filter the water to achieve the correct TDS levels.
Refer to your user manual for troubleshooting steps. If the issue persists, contact our customer support for assistance.
Check the filters and tubing for blockages. Replacing filters or cleaning the system often resolves this issue.
Filter replacement instructions are provided in your product manual. Make sure to use Prime Water-approved filters for best results.
Our air purifiers are equipped with advanced features like smoke removal mode, purification mode, humidification, night mode, and multiple speed settings. They also include a true HEPA filter, UV filtration, and negative ion technology, ensuring clean and healthy air in your home & office.
Prime Water Air Purifiers cover up to 480 sq. ft. with a Clean Air Delivery Rate (CADR) of up to 280 m³/h, making them perfect for living rooms and medium-sized spaces.
The air purifier is designed for easy plug-and-play installation. Simply place it in the desired location, plug it into an electrical outlet, and select your preferred mode. Ensure that there is sufficient space around the unit for optimal air circulation.
Filter replacement frequency depends on usage and air quality, but generally, HEPA filters should be replaced every 12 months, and carbon filters every 6 months. The unit’s filter replacement indicator will alert you when it’s time.
Yes, to ensure optimal performance, it’s recommended to clean the pre-filter every few weeks and replace the HEPA and carbon filters as needed. Regular maintenance will help the purifier run efficiently.
The Prime Water Hydrogen Bottle uses advanced Proton Exchange Membrane (PEM) technology to infuse water with molecular hydrogen. This portable bottle provides high hydrogen concentration for antioxidant and anti-inflammatory benefits.
The bottle features a compact design, quick hydrogen production, and a durable build. It’s easy to use with a one-touch operation and ensures safe drinking water with BPA-free materials.
The hydrogen bottle comes with a USB charging cable. Connect the bottle to a USB power source and allow it to fully charge. The LED indicator will change color or turn off when charging is complete.
The Hydrogen Bottle typically produces hydrogen-rich water in just a few minutes. The exact time may vary depending on the model, but most bottles are designed for quick and efficient hydrogen production.
To clean the Hydrogen Bottle, use a mild detergent and warm water. Avoid using abrasive materials or harsh chemicals, as they can damage the PEM technology. Regular cleaning ensures optimal hydrogen production and water quality.
The Undersink Faucet allows you to access alkaline, acidic, and purified water directly from your countertop. It is designed for easy installation and operation, seamlessly integrating with your kitchen setup.
Yes, the faucet is compatible with the full range of Prime Water Alkaline Water Ionizers, providing a convenient and stylish solution for dispensing different water types.
Yes, the undersink faucet is designed for straightforward installation. It comes with detailed instructions and all necessary components. However, for the best results, professional installation is recommended.
The faucet requires minimal maintenance. Regularly check the tubing connections for leaks and replace the filters in the connected ionizer as recommended. The faucet’s sleek design also makes it easy to clean with a damp cloth.
The faucet features a filter life indicator that alerts you when it’s time to replace the filters. Depending on usage, the filters typically last between 6 to 12 months. Regular replacement ensures consistent water quality.
You can purchase our products through our network of authorized dealers. To find the nearest dealer, please use our Dealer Locator. If there is no dealer in your city, please contact us directly through our Contact Us page. We’re here to assist you with finding the best way to purchase our products.
Prime Water products are backed by a comprehensive range of certifications from internationally recognized organizations. Our products meet stringent quality and safety standards, with certifications including ISO 9001:2015 for quality management, ISO 14001:2015 for environmental management, CE certifications for safety and electromagnetic compatibility, FDA registration, FCC compliance, and more. Additionally, our products have been tested for BPA-free materials, are KFDA certified, and hold UKCA marking for compliance in the UK market, among others. These certifications ensure that Prime Water delivers only the highest quality products to our customers.
Our products come with a standard warranty, covering manufacturing defects. The duration varies by product, so please check your warranty card for details.
Prime Water products are backed by a comprehensive range of certifications from internationally recognized organizations. Our products meet stringent quality and safety standards, with certifications including ISO 9001:2015 for quality management, ISO 14001:2015 for environmental management, CE certifications for safety and electromagnetic compatibility, FDA registration, FCC compliance, and more. Additionally, our products have been tested for BPA-free materials, are KFDA certified, and hold UKCA marking for compliance in the UK market, among others. These certifications ensure that Prime Water delivers only the highest quality products to our customers.
Fill out the dealer enquiry form on our “Become a Dealer” page, and our team will contact you with more details.
